Palm Breeze Suites #23
General Terms, Conditions & House Rules

Welcome to Palm Breeze Suites! We’re excited to host you and ensure a comfortable, safe, and enjoyable stay. To make your experience smooth and hassle-free, please review the following Terms, Conditions and House Rules before booking.

General Terms & Conditions

Check-in & Check-out:

• Check-in: From 2:00 PM

• Check-out: By 11:00 AM

• Late check-out is subject to availability and may attract additional fees.

Booking & Occupancy:

• The apartment accommodates a maximum of 4 guests.

• The registered guest is responsible for ensuring all occupants follow house rules.

• Only registered guests are allowed to stay overnight. Any additional guests must be approved by the host in advance.

Payment & Security Deposit:

• Full payment is required to confirm your booking.

• A security deposit may be required for longer stays or special bookings.

Cancellation & Refund Policy:

• Our cancellation policy applies as outlined on our booking platform.

• No refunds will be provided for power outages or unforeseeable events beyond our control.

Guest Registration & Security:

• Upon arrival, all guests must register with the security team by providing their identification (ID or passport).

Housekeeping & Cleaning Services:

• Complimentary housekeeping is provided every third day for stays longer than 5 nights.

• Fresh linens, towels, and trash bags will be provided during your stay.

• Trash bags should be kept outside the front door for collection by the caretaker.
  
  Electricity & Utilities:

• Long term guests (longer than 30 day stay) will meet their electricity and utility bills.

Damages & Breakages:

• Guests must report any damage or breakages during their stay.

• The cost of replacement of damaged or repair will be deducted from the security deposit or charged separately.

• Crockery & glassware must be replaced in matching sets, approved by the hosts if broken.

• A deep cleaning fee of $20 per towel applies if bath towels are stained or misused.

House Rules

Check-in Procedures:

• A digital code for the door will be provided for your use during the stay.

Respect & Noise Control:

• Please respect neighbors and fellow guests. No loud noise levels after 9:00 PM.

• Parties, loud music, or disruptive behavior are strictly prohibited.

Smoking & Substance Policy:
Strictly No Smoking Inside the Apartment (including cigarettes, shisha, or any drugs).

• Smoking is only allowed in designated outdoor areas.

• A $400 fine applies for smoking inside the apartment.

Swimming Pool & Shared Spaces:

• Pool hours: 6:00 AM – 6:00 PM.

• Guests must follow all pool rules and respect shared spaces.

• No glassware or alcohol is allowed in the pool area.

• Swimming towels are provided inside the apartment.

AC & Energy Conservation:

• Turn off all lights, AC, and appliances when not in use.

• Keep doors and windows closed while using AC to save energy.

Security & Valuables:

• A safe deposit box is provided in the master bedroom for valuables.

• Management is not responsible for lost or stolen items.

Children & Family Stays:

• The property is suitable for children under 10 years old.

• Parents/guardians must supervise children at all times.

Visitors & Additional Guests:

• Visitors must be registered at the gate for security purposes.

• Overnight stays by unregistered guests are not allowed.

Check-out Procedures:

• Please inform the host of your departure time in advance.

• The housekeeper will inspect the apartment before check-out.

• Kindly lock the door on departure.

Need Help? Contact Us!

We’re here to make your stay enjoyable. If you have any questions, feel free to reach out!

Phones: +254 -722-424-125, +254-765-056-090
Email: palmbreezesuites@gmail.com

By confirming your booking, you agree to these Terms, Conditions and House Rules.